• Using PlayStream's My Account for Managing Content
• FTP Client Software
• Using Microsoft's Internet Explorer
• Getting Your FTP Username & Password
• Changing Your FTP Password
• Mailing Media to PlayStream
• Information About Live Streaming

Through PlayStream's Web site, you can manage your media by accessing into your account. In the Services & Content section, it allows you to upload individual files (be sure you are uploading supported file types), rename files already uploaded and delete files. It also helps you to organize your media by allowing the creation and deletion of folders. If you are trying to upload a large file (i.e. larger than 20 MB), we recommend downloading one of the following free programs from www.download.com.

For PC users, under search please enter: CoffeeCup FTP
For Mac users, under search please enter: Fetch

To get your FTP Username and password, please check our section "Getting your FTP Username & Password."

In addition to managing media, you can also generates links for you to use in your Web site, e-mail and PlayStream Theater.

By using an FTP client software application, you can connect to PlayStream's FTP servers and manage your files. If you do not have an FTP client installed on your computer, we recommend downloading one of the following free programs from www.download.com.

For PC users, under search please enter: CoffeeCup FTP
For Mac users, under search please enter: Fetch

These free programs work well and are recommended when trying to upload a large file (i.e. larger than 20 MB). To get your FTP Username and Password, please check our section "Getting your FTP Username & Password."

NOTE: Your hostname is: ftp.playstream.com

If you're using Internet Explorer 5.0 or greater on a Windows operating system (does not work on a Mac), and you have installed your browser's "Enhancements for FTP", you don't need to install FTP software*. Simply type the URL into your browser, and click "enter". Within moments, you'll have a graphical layout in your browser of your account. To begin managing your account, you can click, drag and drop your media files and add or delete your sub directories.

If you are running IE 5.0 or greater on a PC, this link should get you started:

ftp://username@ftp.playstream.com

*NOTE: FTP accessibility is usually a default of IE 5.0 installation, but if you are not able to access your account, this is how to verify that your "FTP folder-browsing" capability is enabled:

1. Open "Tools" on your tool bar
2. Click "Internet Options"
3. Click "Advanced"
4. Make sure there is a check in the box next to: "Enable folder view for FTP sites"
5. Click Apply. You may have to close and re-open your browser for this change to apply.

1. Login to your PlayStream account at www.playstream.com
2. Click "My Account" on the top menu bar.
3. Select "Services & Content Manager."
4. Click on the "FTP" button.
5. The FTP Password will be shown in the box. NOTE: The service name is also your FTP user name.

1. Login to your PlayStream account at www.playstream.com
2. Click "My Account" on the top menu.
3. Select "Services & Content Manager."
4. Select the "FTP" button next to the service for which you want to change the password.
5. Click on "Change FTP Password" link.
6. In the text boxes, enter the new password and also confirm the new password.
7. Click the "Change Password" button.
8. A message will appear saying the FTP password has been successfully changed.

If you don't have connectivity to access our FTP servers or Content Manager, you can always mail your media to us. If you have it in raw form (VHS, DV, Beta SP, CD, etc . .), we can encode for you and put it right into your directory. Click here to get an encoding quote. If you already have it encoded and want to send it to us on a DVD or CD, just mail it to:

PlayStream, Inc
ATTN: Media Services
100 4th Ave N, Suite 400
Seattle, WA 98109 USA

Be sure to include a note telling us who you are (name, user name and customer id), and include any notes on where to place the media in your account.